Refund policy
Cncellation Policy:
After the order is placed and paid for, it can't be cancelled.
Return Plicy:
We offer an exchange in the rare case of receiving a damaged product without any extra fees, please contact us immediately upon recieving the purchased product and provide us with pictures and videos of the damaged product so we can send a replacement.
Refund Policy:
All products exactly match the pictures shown and the written description, but if you are not satissfied with the recieved product please contact us within 3 days of recieving the purchased item and we will refund you the product price based on the conditions below:
- Item must be unused and exactly in the recieved condition.
- All packing material must be kept.
- Delivery and Return Charges will be deducted from the paid amount.
Right of Withdrawal (EU Customers Only):
If you reside in the European Union (EU) or European Economic Area (EEA), you have the statutory right to withdraw from this contract within 14 days without giving any reason.
* The Period: The withdrawal period expires 14 days after the day you (or a third party indicated by you) take physical possession of the goods (or from the day of purchase for digital content/services).
* How to Exercise It: To exercise this right, you must inform us of your decision via a clear, unequivocal statement. You may use our [EU Withdrawal Form], our online withdrawal button, or email us at [wecare@triovari.com].
* Effects of Withdrawal: We will refund all payments received from you, without undue delay and no later than 14 days from the day we receive your decision to withdraw. We will use the same payment method you used for the original transaction.
* Returns: You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods.
Must be mailed to our warehouse: No. 37 Panlong Road, Liaobu, Dongguan,Guangdong,China. 523000.
We may withhold the refund until we have received the goods back
Exceptions:
* Digital Products: "For digital content, your right of withdrawal expires once downloading or streaming begins, provided you gave prior express consent to waive it."
* Perishable or Custom Goods: "The right of withdrawal does not apply to custom-made items, personalized goods, or perishable products."
* Sealed Goods: "For health and hygiene reasons, unsealed goods (such as cosmetics or undergarments) cannot be returned once opened